Last updated: 7 November 2026
1. About us
This website, www.deluxeuae.com, is operated by Deluxe Electrical Fittings Trading L.L.C, trading as Deluxe Electricals ("we", "us", "our"), a company registered in Dubai, United Arab Emirates. Our showroom and office is at Showroom 40, Al Jaziri 1 Building, Nakheel Street, Deira, Dubai. Our online store is hosted on Shopify.
By using this website or placing an order, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Refund Policy.
2. Products and information
We sell genuine electrical and lighting products. We try to describe and photograph every product accurately, including specifications, ratings and compatibility. Colours may look slightly different depending on your screen. If you are unsure whether a product suits your installation, please contact us before ordering.
Electrical products should be installed by a qualified electrician and in line with the manufacturer's instructions and local regulations.
3. Prices and payment
All prices are shown in UAE Dirhams (AED) and include 5% VAT unless stated otherwise. Delivery charges, where they apply, are shown at checkout before you pay. Payment is taken at checkout through our secure payment providers. We do not store your card details.
If a product is listed at an incorrect price because of an obvious error, we will contact you before dispatch and you can choose to continue at the correct price or cancel for a full refund.
4. Orders
After you place an order you will receive an order confirmation email. We may decline or cancel an order, for example if a product is out of stock or we cannot verify the payment. If we cancel an order you have paid for, we will refund you in full to your original payment method.
5. Delivery
Delivery times, areas and charges are set out in our Shipping Policy. For international orders, the customer is responsible for any import duties, taxes and customs charges.
6. Returns, refunds and warranty
Returns and refunds are handled under our Refund Policy. Returns are accepted for UAE orders only; international orders cannot be returned or exchanged. Manufacturer warranties apply according to each manufacturer's terms and require the original invoice.
7. Limitation of liability
To the extent permitted by UAE law, we are not liable for indirect or consequential loss, or for loss caused by incorrect installation, misuse or use of a product for a purpose it was not designed for. Nothing in these terms limits any rights you have under UAE consumer protection law.
8. Use of this website
You may not use this website for any unlawful purpose, to submit false information, or to interfere with its security or operation. Website content, including text and images, may not be copied without our permission.
9. Governing law
These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any dispute will be subject to the jurisdiction of the courts of Dubai.
10. Changes
We may update these terms from time to time. The version on this page at the time of your order applies to that order.
11. Contact us
Deluxe Electrical Fittings Trading L.L.C
Showroom 40, Al Jaziri 1 Building, Nakheel Street, Deira, Dubai, United Arab Emirates
Customer care: +971 50 536 2775
Office & WhatsApp: +971 4 222 4571
Email: sales@deluxeelectricals.me