Shipping policy

Shipping Policy

Order Processing & Delivery (UAE)

  • Same-day dispatch: Orders placed before 12:00 PM (noon) on a business day are dispatched the same day. Orders placed after 12:00 PM, or on a Sunday or public holiday, are dispatched the next business day.
  • Delivery time: usually 1–2 business days across the UAE, depending on location and courier.
  • Delivery charges: free on orders over AED 200; AED 15 for orders below AED 200. Same-day delivery within Dubai is available at checkout for AED 80. The final charge is always shown at checkout before you pay.
  • Couriers: UAE orders are delivered by Postaplus or Quiqup.
  • Tracking: you will receive tracking details by SMS or email once your order is dispatched. To check your order status, use that tracking link or contact customer care with your order number.

International Shipping

  • We ship to selected countries by FedEx. Shipping fees are calculated at checkout based on weight and destination.
  • Customs duties & taxes: all import duties, taxes and local charges in the destination country are paid by the customer.
  • Delivery usually takes 2–10 business days depending on the destination and customs clearance. You will receive a FedEx tracking number once your order is dispatched.
  • No returns on international orders: returns and exchanges are not accepted for orders delivered outside the UAE. Please check specifications carefully or contact us before ordering.

Annual Closure

Our business closes for around 20 days each year during the month of Muharram. Orders placed during this period are dispatched when we reopen.

Damaged or Missing Items

If your order arrives damaged or with items missing, contact us within 48 hours of delivery with your order number and photos, and we will arrange a replacement or refund.

Returns, Refunds & Warranty

Returns for UAE orders are accepted within 7 days of delivery for unused items in their original sealed packaging. Approved refunds are made to the original payment method within 3–5 business days of inspection. Full details, including non-returnable items, are in our Refund Policy.

Warranty claims require the original invoice and are handled according to each manufacturer's warranty terms. Warranty does not cover physical damage, misuse, improper installation or tampering.

Contact Us

Customer care: +971 50 536 2775
Office & WhatsApp: +971 4 222 4571
Email: sales@deluxeelectricals.me

"Business days" are Monday to Saturday, excluding UAE public holidays.