How fast do you deliver in the UAE?
Orders placed before 12:00 PM on a business day are dispatched the same day, and delivery usually takes 1–2 business days across the UAE. You will receive tracking details by SMS or email once your order is dispatched.
Is shipping free?
Delivery within the UAE is free on orders over 200 AED. There is no minimum order value. For smaller orders, any delivery charge is shown at checkout before you pay.
Do you ship outside the UAE?
Yes, we ship to selected countries. International shipping fees are calculated at checkout based on weight and destination. Import duties, taxes and customs charges in the destination country are paid by the customer.
Can I return a product?
For UAE orders, unused items in their original sealed packaging can be returned or exchanged within 7 days of delivery. Installed or used items, opened packaging, and cables cut to length cannot be returned. Returns are not accepted on international orders. See our Refund Policy for full details.
What if my order arrives damaged or wrong?
Contact us within 48 hours of delivery with your order number and photos, and we will arrange a replacement or a full refund.
Are your products genuine?
Yes. We sell original products from brands such as ABB, Hager, Schneider Electric, Philips, Osram, Ledvance, MK Electric and KDK. Manufacturer warranties apply and require your original invoice.
Do your prices include VAT?
Yes. All prices are in UAE Dirhams (AED) and include 5% VAT.
Can I visit your showroom?
Yes. Our showroom is at Showroom 40, Al Jaziri 1 Building, Nakheel Street, Deira, Dubai. We are open Monday to Saturday, 8:00 AM – 7:00 PM.
Do you supply contractors and companies?
Yes. We supply facility management companies, electrical contractors and panel builders. Contact us for quotations on bulk or trade orders.
How can I contact you?
Customer care: +971 50 536 2775
Office & WhatsApp: +971 4 222 4571 (chat on WhatsApp)
Email: sales@deluxeelectricals.me